At jl5, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have over your own data. Please read this page carefully before registering or using any part of the jl5 platform.
Here is a clear breakdown of the personal data we gather and why we need it.
When you create a jl5 account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to set up and verify your account in line with our platform rules. We also collect your residential address in the Philippines to comply with applicable identity verification requirements. Date of birth is collected specifically to confirm that you meet the minimum age requirement of 21 years old. Without this information, we are unable to open or maintain an account for you on the platform.
To process deposits and withdrawals, jl5 collects payment-related information such as your GCash or Maya account details, transaction reference numbers, and records of amounts transferred. We retain transaction histories to allow you to review your account activity and to meet our financial record-keeping obligations. Payment data is handled with strict security controls and is never shared with third parties for marketing or advertising purposes. We do not store full card numbers or sensitive authentication credentials on our servers. All payment processing is handled through secure, encrypted channels appropriate for the Philippine market.
When you access jl5 through a browser or mobile device, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and pages visited within the platform. This data helps us understand how Filipino players use the platform so we can improve performance, fix technical issues, and optimise the mobile experience. Usage data is also used to detect unusual activity that may indicate unauthorised access or fraud. We do not use this data to build advertising profiles or share it with external marketing networks. Aggregate, anonymised usage statistics may be used internally to guide platform development decisions.
If you contact our support team, we keep a record of the conversation including the nature of your query, any attachments you send, and the resolution provided. These records help us maintain service quality and ensure that follow-up queries are handled efficiently. Communication records are stored securely and are only accessible to authorised support staff. We may also send you platform-related notifications such as account alerts, transaction confirmations, and policy update notices using the contact details you provided at registration. You cannot opt out of essential account communications, but you may update your notification preferences through your account settings.
As part of our Know Your Customer process, we may ask you to submit a copy of a government-issued ID such as a Philippine passport, driver's licence, or national ID card. These documents are used solely to verify your identity and confirm your eligibility to use the platform. Verification documents are stored securely and are not shared with third parties except where required by law or regulation. Once verification is complete, documents are retained only for as long as required by our legal obligations. If you have questions about the verification process, the FAQ page provides further guidance.
We record your gaming activity on the platform, including the games you play, bets placed, results, and session durations. This data is used to operate your account, calculate balances, and provide you with an accurate activity history. Gaming activity records also support our responsible gaming programme, allowing us to identify patterns that may indicate a player needs support or intervention. We may use anonymised, aggregated gaming data to improve our game offerings and platform features. Individual gaming records are never sold or shared with third parties for commercial purposes outside of what is required by law.
We only use your data for legitimate purposes directly related to operating the jl5 platform for Filipino players.
Creating, maintaining, and securing your jl5 account, including processing login requests and account updates.
Handling deposits and withdrawals through supported Philippine payment methods and maintaining accurate transaction records.
Confirming that players are who they say they are and that they meet the minimum age requirement of 21 years old.
Meeting our legal and regulatory obligations under applicable Philippine laws, including anti-money laundering requirements.
Reviewing gaming patterns to identify players who may benefit from responsible gaming tools or support resources.
jl5 will never sell your personal information to third-party advertisers, data brokers, or marketing companies. We do not use your data to build advertising profiles or target you with promotions from other businesses. Your gaming activity records are not shared with employers, insurers, or any other party outside of what is strictly required by law. We do not use automated decision-making processes that produce legal or similarly significant effects on your account without human review. Any data shared with service providers who assist in operating the platform is governed by strict data processing agreements that prohibit those providers from using your data for their own purposes.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations. Transaction records and identity verification documents are typically retained for a minimum period to satisfy anti-money laundering and financial record-keeping obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. If you close your account, we will inform you of the applicable retention period at the time of closure. You may request information about the specific retention periods that apply to your data by contacting our support team.
You have clear rights over your personal data. Here is what you can request and how to do it.
You have the right to request a copy of the personal data that jl5 holds about you. We will provide this information in a clear and readable format within a reasonable timeframe. Access requests can be submitted through our support team using the contact details provided on this page. We aim to respond to all access requests within 30 days of receipt. If your request is particularly complex, we will notify you of any extension to that timeframe and explain the reason for the delay.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly through your account settings, or contact support for changes that require verification. Keeping your information accurate helps ensure smooth account operation and faster payment processing. We will confirm any corrections made and update our records accordingly without unnecessary delay.
You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected. Please note that some data must be retained to comply with legal obligations even after account closure. We will inform you clearly of what can and cannot be deleted when you submit a request. Where deletion is not possible, we will explain the legal basis for retaining the data and the expected retention period.
You have the right to object to certain types of data processing, particularly where processing is based on our legitimate interests rather than a legal obligation. If you object to a specific use of your data, we will review your request and respond with our decision and the reasons for it. Objections can be submitted through the support team at any time. We will suspend the relevant processing while we consider your objection unless we have compelling legitimate grounds to continue.
Where technically feasible and legally applicable, you may request a copy of your personal data in a structured, commonly used format so that you can transfer it to another service. This right applies to data you have provided to us directly and that we process on the basis of your consent or a contract with you. Contact our support team to make a portability request. We will provide the data in a format that is easy to read and transfer within a reasonable timeframe.
To submit any data rights request, please contact the jl5 support team by email at [email protected] with the subject line "Data Rights Request" and a description of what you are asking for. We aim to respond to all requests within 30 days. If your request is complex or you have submitted multiple requests, we may extend this period and will notify you accordingly. There is no charge for submitting a data rights request in most circumstances.
jl5 uses a combination of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard protocols, ensuring that your information cannot be intercepted in transit. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular reviews of our security practices to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities in accordance with applicable Philippine data protection requirements.
Players also have an important role in keeping their accounts secure. You should use a strong, unique password for your jl5 account and avoid sharing your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately so that we can take appropriate action. Enabling any available account security features, such as two-step verification where offered, is strongly recommended. jl5 will never ask you to share your password via email, chat, or any other channel.
jl5 uses cookies to keep the platform running smoothly and to improve your experience as a Filipino player.
Cookies are small text files that are stored on your device when you visit a website. jl5 uses cookies and similar technologies to keep you logged in during your session, remember your preferences, and ensure that the platform functions correctly across different devices and browsers. We also use cookies to collect anonymised analytics data that helps us understand how players navigate the platform so we can make improvements over time. We do not use cookies to track your activity on other websites or to serve you targeted advertising from third-party networks. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the jl5 platform.
The types of cookies we use fall into three main categories. Essential cookies are required for the platform to function and cannot be disabled without affecting your ability to log in or use core features. Analytics cookies collect anonymised data about how the platform is used and help us identify areas for improvement. Preference cookies remember settings you have chosen, such as your preferred language or display options. We do not use advertising or tracking cookies that share your data with external marketing platforms. If you have questions about our use of cookies, please contact our support team at [email protected].
Required for login, session management, and core platform functionality. Cannot be disabled.
Collect anonymised data on platform usage to help us improve performance and navigation.
Remember your chosen settings and display preferences across sessions.
We only share your data where it is strictly necessary to operate the platform or comply with the law.
We work with a small number of trusted service providers who help us operate the jl5 platform, including payment processors, identity verification services, and technical infrastructure providers. These providers are only given access to the personal data they need to perform their specific function and are contractually prohibited from using your data for any other purpose. All service providers are required to maintain appropriate security standards and to handle your data in accordance with applicable data protection requirements. We review our service provider relationships regularly to ensure ongoing compliance. We do not allow service providers to sell or further share your data with other parties.
jl5 may be required to share certain personal data with Philippine government agencies, law enforcement bodies, or regulatory authorities where we are legally obliged to do so. This includes situations where we receive a valid legal order, court order, or regulatory request for information. We will only disclose the minimum amount of data necessary to comply with the legal requirement and will notify you where we are permitted to do so. We do not voluntarily share your data with government agencies beyond what is required by law. Any such disclosures are recorded and reviewed as part of our compliance programme.
jl5 will never sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third party. We do not share your gaming activity, financial information, or identity documents with employers, insurance companies, or credit agencies. We do not allow third-party marketing companies to access your contact details for the purpose of sending you unsolicited communications. Your data is not used to build profiles that are shared with or sold to external organisations. These commitments apply regardless of the commercial value of the data involved.
jl5 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will publish the updated policy on this page and, where appropriate, notify registered players through the platform or by email. The date at the top of this page will always reflect when the policy was last reviewed. We encourage you to check this page periodically so that you remain informed about how your data is being handled. Continued use of the jl5 platform after an updated policy has been published constitutes your acceptance of the changes.
This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming page, which together provide a complete picture of how jl5 operates and what you can expect as a Filipino player on our platform. If you have any questions about this policy that are not answered here, the FAQ page is a good starting point. For direct enquiries, you can reach our support team at [email protected] and we will do our best to respond promptly and clearly. We are committed to being transparent about how we handle your data and welcome any feedback you may have about this policy.
Now that you know how jl5 handles your personal data, you can register with confidence and start exploring everything our platform has to offer — from Casino games to sports Betting, all in one mobile-friendly place built for Filipino players.